How can I find what I'm looking for?
are a lot of ways to find the exact the product(s) you're looking for.
One easy way is to use our Search feature, found near the top of each
page. You can search by keywords, such as the name brand of the item or
you can enter a product number found on our website, just click on the
item you wish to purchase, choose size and color and add to your
shopping cart. Our Search will provide you with the best matches to your
query. Another way to find what you're looking for is to navigate by
category. For example, if you're looking for a pair of shorts simply go
to the left of the web page and click on “Apparel.” From there choose
from men's, or women's apparel and choose the appropriate category, in
this case Pants and Shorts. Still can't find what you're looking for?
Call one of our sales reps at 800-524-3534 and they will be happy to
How do I place an online order?
Shopping and ordering online is a breeze on our online golf store.
New customers —
If you haven't completed an online transaction with us, it's quick and
easy to create an account. Begin by clicking on 'My Account' at the top
of each page. This will take you to the account ‘sign in' page. Once
there, click the link that says ‘Click here to create an account.' Next
you'll go to the account registration page where you'll be prompted to
enter some relevant information to create your account. Once completed,
our website will recognize your registered email address. For future
transactions, all you'll have to do is enter your registered password.
Returning customers —
If you are an established customer who has made an online purchase all
you will need to is sign in your email address and password to view and
place your order.
your order is completed online you will receive an order confirmation
number and an order confirmation email stating the process was complete.
We recommend that you keep these for your records until you receive
your order. Your Credit Card will be processed at the time the order is
Can I contact you with questions about my order?
If you have questions on a product or service, contact Customer Service
for assistance M-F 9 am-5 pm (EST) at 1-800-524-3534 or send an email to
customer service, email@example.com. We are here to help and assist
you if needed.
Where can I find a retail store?
Golf Gear, 1865 SE Federal Hwy, Stuart, FL 34994, 772-288-1310
What is The Ladies Pro Shop pricing policy?
We strive to avoid errors in pricing and product information, but
mistakes sometimes happen and we reserve the right to correct them on
the web site, email, banner ads and any other web related media. We
apologize for any inconvenience it may cause. In the event an order is
placed with us on an item where an errant price has been advertised, you
agree that our sole responsibility to you will be to promptly notify
you of the pricing error and allow you the option to either purchase the
item at the correct current price or choose to withdraw your order of
the item that was subject to the pricing error. For questions related to
pricing please contact Customer Service at 1-800-524-3534.
What forms of payment do we accept?
we accept a variety of online payment options. The following forms of payment are accepted:
- American Express
What forms of payment are available for international orders?
All pricing for international orders are in US dollars. The following forms of payment are accepted:
GIFT CARDS & E-CARDS
Does The Ladies Pro Shop accept gift cards?
offer gift cards for purchase. There are available in $10, $25, $50,
$75, $100-$500 denominations. They are easy to redeem online, at our
What is an e-card?
The e-card is an ultra-fast gift card solution. Simply purchase them
online with a credit card, and within 24 hours, the e-card will arrive
to your designated recipient via email. The e-card can be redeemed
online, at our stores or via our catalog.
E-cards are available in denominations of $25, $50, $75, $100- $500.
What shipping charges apply to gift cards?
There are no delivery charges for standard delivery via email, If you
would like one mailed, $1.50 for U.S. Postal Service. Standard delivery
orders will arrive within 3 to 7 business days.
Please note that you must purchase multiple gift cards separately in order to ship them to different addresses.
Where can I redeem my gift card or e-gift card?
Gift cards and e-gift cards can be used with any online order and or at our Retail store, Golf Gear in Stuart, Florida.
may redeem a Gift Card for merchandise only, Gift cards become void
after one year and are not redeemable for cash. We will not replace your
card if it is lost or stolen. You must present this Gift Card at the
time of use or purchase or for inquiries related thereto.
For balance inquiries, please call (800) 524-3534.
Can I use a gift card or e-card as a partial payment for any purchase?
Yes. Gift cards and e-gift cards can be used with any online order or at
our retail store. Upon checkout, once you reach the Payment Information
page simply enter your gift card or e-card number and your credit card
number to pay your purchase in full.
YOUR ACCOUNT and COMPLETING ORDER
How can I check out?
Click on the ‘View Shopping Cart' link at the top of any page to begin the process and follow the prompts for checkout.
COUPON CODES need to be entered into the Shopping cart prior to
checking out. Your coupon will be redeemed in this area, then you can
proceed to check out, after you verified that the order is correct.
How can I be certain that my order has been received?
Upon completion of your order, we will send you an order confirmation
e-mail specifying the products and quantities ordered, shipping and
sales taxes (if applicable), and shipping address to your designated
email address. Please note that this can only occur if the email address
you submitted upon registration is still active. Please check your spam folder if you do not see this in your regular email account.
You can update your existing ship-to address specific to this order once you are in the shopping cart.
Can I change my online order?
If you need to make a change to an existing online order after its been
submitted, please contact Customer Service as soon as possible by phone
(toll-free US: 1-800-524-3534 or fax (772-288-6904). Although we will
try our best to accommodate your change, we cannot guarantee that the
order change can occur once it is submitted. Please include your order
number and customer number (if known). There may be a slight delay
between your online order submission and the download to our order
processing system; therefore, it is vital that you have all the
necessary information available for one of our Customer Service
SHIPPING & DELIVERY
What are my shipping options?
Online and in stock orders can ship within 48 hours upon being submitted. "Next Day Air" and "2-Day Air" deliveries are based on when orders leave warehouse. Orders MUST BE PLACED by 11 a.m. (EST) Monday-Friday in order to be eligible for that day's "Next-Day Air" or "2-Day Air" shipments. Please note that these orders do not ship on Saturday or Sunday,
please account for this during your order process. If you have ANY
questions about the delivery options, please call us, 800-524-3534, so,
we can assist you with your options. If you are specifying expedited
shipping requests over the weekend, please note that an order placed over the weekend will not be shipped until Monday evening.
delays may occur during busy holidays and inclement weather conditions,
noting we are not responsible for delayed deliveries during bad
weather. We will do our best to accommodate last-minute and expedited
orders placed during these times. Please note that we are available to
assist you with delivery options and orders.
Where is my order being shipped from?
The majority of orders are processed and shipped from our headquarters
in Stuart, FL , when you decide your delivery method (i.e., an air
shipment to Florida would get there much faster with standard ground
delivery). Also, on occasion, we ship items or entire orders from our
retail store location.
Can I use my own FedEx or UPS account to ship my order?
Customers can use their own FedEx accounts for shipping their order.
use your FedEx account to ship your order, please contact Customer
Service by phone (toll-free US: 1-800-524-3534 for assistance.
Is a shipment to Guam and Puerto Rico considered an international order?
No. Orders shipping to Guam and Puerto Rico are considered domestic orders and are therefore charged domestic order rates.
What is your return policy?
merchandise needs to be returned and received within 30 days of
purchase, unworn and with manufacturers tags, in boxes if received in
How do I return merchandise?
Please call 1-800-524-3534 for a Return Authorization for return approval. We
will issue a RA (Return authorization) which will need to put on the
outside of the package, and on a copy of the receipt in the box, so that
we can refund to the right customer, an exchange or a credit will be
processed within a week of receipt. If you choose to return your order
via postal mail we encourage you to re-use your original shipping
carton. Please follow the instructions on your packing slip, note the
reason for your return and enclose the slip in the shipping envelope or
box. If you do not have your packing slip, please include a separate
piece of paper containing your printed name and address, the order
number and the reason for the return or exchange. Please make sure to
wrap the package securely and send it to the following address: GOLF
GEAR/ LADIES PRO SHOP 1865 SE FEDERAL HWY, STUART FL 34994
a return is preferred, the credit will be given on the credit card used
for purchase. If the original order was send out to you, with free
shipping, and the return total is less than the original free shipping offer, than a shipping charge will be deducted from the credit amount.
Gear, 1865 S. Federal Hwy, Stuart, FL 34994, Please call 1-800-524-3534
for a Return Authorization number and please put this number on the
outside of the package and on the receipt to ensure proper credit. All
packages without a Return Authorization number clearly written on the
outside of the package will be returned back to sender.
Satisfaction Guarantee, We are
to providing products of high quality and value, and we back this
commitment with a satisfaction guarantee. If you purchase an item from
us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund, s o long as it is new and not worn, within 30 days of original purchase.
The following products may NOT be returned:
- Used merchandise
- Special orders
- Custom golf clubs
- Personalized items
- Books and software
guarantee must be exercised within 30 days of your receipt of the
merchandise. Exceptions may apply for gift items purchased in advance.
All return shipping charges must be prepaid (we will not accept return
items shipped to us C.O.D.). If Men's pro shop or Ladies Pro Shop is at
fault, your shipping charges will be credited to you.
and exchanges are accepted only for items purchased from us. Refunds
will be applied based on the original method of payment.
PRIVACY & SECURITY
Is The Ladies Pro Shop secure?
We utilize industry-standard 128-bit SSL (Secure Socket Layer)
encryption technology to insure your online ordering security. This
process scrambles your order information so it cannot be read by anyone
other than us, even if it is wrongly intercepted en route to us. Using a
security-enabled browser (Microsoft Internet Explorer or Netscape
Navigator, versions 4.06 or greater) will enable you to take advantage
of our site's data encryption feature.
site is secure when you enter into the "shopping cart" section and are
asked for sensitive credit card information. A security symbol (unbroken
key or closed lock) will appear at the bottom of your browser's window,
indicating when you are in the secure mode on some browsers.
How do you recommend viewing ladiespro.com ?
I've bookmarked your site - why doesn't it change?
For the best viewing experience, we recommend browsing The Ladies Pro
shop at a screen resolution of 1024 x 768 with Mozilla Firefox or
later, Microsoft Internet Explorer or later, or Safari or later.
Your browser contains a feature called "cache" wherein it will store
frequently visited URLs and all images contained in that URL's page.
This aids in the speed of re-loading that page upon a return visit.
However, if that page contains information that is frequently updated,
your browser may not load the new information (it will load the old
"cached" page and images). Therefore, after returning to a bookmarked
page it is a good idea to click on your browser's "refresh" or "reload"
button to get the most recent information
We are just a phone call away, with polite, and professional customer service. We will answer any questions, help you with placing an order, and make you feel comfortable and confident when making a purchase with both The Ladies Pro Shop and mensproshop.com. We have been in business for over 25 years, and are an industry leader in the golf business. Our phone number is 1-800-524-3534, or email us any questions, firstname.lastname@example.org, at any time, we'll be happy to assist. Thank You.
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