If you need to make an exchange for a different size or color, Please call our Customer Service at (800)524-3534 to order a replacement item. Our Friendly Customer Service members will gladly take your replacement order..
If you need to make an Return, Please call our Customer Service at (800)524-3534 for a Return Authorization Number. Our Friendly Customer Service members will gladly give you a return authorization number, you will need your order number, date of order, and style number of what you would like to return. All returns must be received within 30 days of purchase, Merchandise must be in new condition with tags on the clothing. No Returns are allowed for Worn and Used merchandise, No special orders are returnable. If your merchandise was sent as Free Shipping, and your return totals more than the Free shipping minimum, a Return fee of the shipping will be deducted from your Return.
CALL: (800) 524-3534
M-F 9:30 AM - 5:30PM EST
INTERNATIONAL RETURNS & EXCHANGES.
- International orders do not qualify for free shipping.
- If you need to make an exchange, a new order must be placed. Postage will be applied to new order. At this time, international orders do not qualify for free shipping on exchange orders.
- Returns will not be accepted by The Ladies Pro Shop if shipped COD (cash on delivery).
- It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the Returns Department
- Credit will not be issued on any shipping or duty fees incurred for either the outgoing shipment or incoming shipment. This is the financial responsibility of the customer to Pay for Shipping if your Country imposes Taxes/duties.
- Refused packages will not be accepted and may be subject to a 50% restocking fee.
NEED TO RETURN A GIFT?
Please call our Customer Service number, 800-524-3534 for a Return Authorization. Please have the order number or name and address of the person who purchased the merchandise. Purchaser will not be notified of return unless you request they receive the refund. Items cannot be returned without an order number/receipt or the name of the person who gifted the item. If an exchange is needed, a new order must be placed (see Exchanges above)
TERMS & CONDITIONS
Prior to returning your merchandise, please review our the terms and conditions.
- You have up to 30 days to return your merchandise for a full refund.
- Returns received after 30 days will not be accepted.
- Merchandise must be in their original, new and unworn condition along with the original packaging, paperwork, accessories (like undershorts) and tags must be attached. No exceptions. Please refrain from wearing your cute outfit and returning it, we can tell if it's been worn.
- Please use caution with trying on your new items. Items returned damaged or not suitable for re-sale will not be accepted. This includes items returned with make-up/tanning cream stains, pet hair, or perfume/cigarette fumes.
- Custom or personalized orders cannot be returned or exchanged
- Golf bags, shoes or golf clubs do not qualify for free return/exchange shipping.
- Refunds will be issued back to the credit card used for the original purchase.
- Refused or unclaimed packages - If you refuse or if your package is returned because it was unclaimed, store credit will be issued for the unclaimed merchandise - less the shipping cost. No exceptions. All merchandise must be returned to The Ladies Pro Shop, even if your merchandise shipped directly from the manufacturer’s warehouse and arrived in multiple packages. You can ship it all back to us in one package.